As a business owner I get quite peeved when I purchase product from companies, fairly large and reputable companies and their product ends up falling apart withing a short period of time. Now aside from the inconvenience of having to contact customer service and complaining and sending images the said company's expect you to argue your case because they won't immediately take accountability for their lack of quality.
In the past year I have had a mattress, washing machine, couch, kitchen table and computer break down. All brand new products all expensively purchased. I am at my whits end here folks!! Where is the customer service? where is the quality?
If we build a website and it doesn't work after a few months we fix it no problem! What happened to the days of the customer is always right? Did everyone forget how they became a multi million dollar corporation?
The consumer is putting trust and faith into your product... stand by it!!
I still strongly believe that customer service is the most important aspect of a business, good quality products and listening to the customer's requests and needs.
I don't care how fast technology is evolving that is something that hopefully will never change.
posted by u2r1media @ 1:38 PM
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